Contact

 
 
 
 

Reservation & Cancellation Policies

YOU MAY REBOOK OR CANCEL YOUR ACTIVITY up to 48 hours in advance of the activity departure time without penalty. Simply email us at kiaorana@snorkelcookislands.com to cancel.

IF YOU CANCEL YOUR ACTIVITY LESS THAN 48 HOURS BEFORE the scheduled activity departure time or if you fail to appear at the designated time for the activity, you will be charged for the full price of the activity.

IF THE RARE CASE YOUR ACTIVITY MUST BE CANCELED or postponed due to poor weather conditions or other unforeseeable events, you will be contacted by phone and you may either reschedule for an alternate time based on space availability or receive a full refund. If you opt for a refund, your credit card will be reimbursed in full usually by the close of the next business day.